DIVERSITY MANAGEMENT – TRAIN THE TRAINER PROGRAMME
Module 3 – Inclusive Communication
FACE TO FACE LEARNING
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The following topics are covered in this lesson:
- Key Terms for Inclusive Communication
- Impact of Language and Tone in the Workplace
- Micro-aggressions and Micro-affirmations
- Intra-personal Communication and Non-verbal Communication
- Active Listening
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What You Will Learn Today?
This lesson will help you to define key terms related to inclusive communication, understand the impact of language and tone in the workplace, recognise micro-aggressions and how to avoid them, identify means of intra-personal communication that can help to build an inclusive workplace culture, and understand the importance of non-verbal communication to promote inclusive communication.
SELF-DIRECTED LEARNING
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Learning Outcomes of the Module
- Define key terms related to inclusive communication such as cultural competence, active listening, and empathy.
- Understand the impact of language and tone in the workplace and how this can influence workplace relationships and culture.
- Recognise micro-aggressions and how to avoid them in a workplace environment.
- Understanding of micro-affirmations and how to manage them.
- Identify means of intra-personal communication that can help to build an inclusive workplace culture.
- Understand the importance of non-verbal communication including body language, facial expressions, to promote inclusive communication.
- Build awareness of the importance of inclusive communication in the workplace and how to adapt communication to meet the needs of others.
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