DELAVNICA
V tej lekciji so obravnavane naslednje teme:
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Ključni izrazi za vključujočo komunikacijo
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Vpliv jezika in tona na delovnem mestu
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Mikroagresije in mikroafirmacije
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Medosebna komunikacija in neverbalna komunikacija
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Aktivno poslušanje
V tej lekciji so opredeljeni ključni izrazi, povezani z vključujočim komuniciranjem, razumevanje učinka jezika in tonagovora na delovnem mestu, prepoznavanje mikroagresije in kako se ji izogniti, prepoznavanje načinov medosebnega komuniciranja, ki lahko pripomorejo k oblikovanju vključujoče kulture na delovnem mestu, ter razumevanje pomena neverbalne komunikacije za spodbujanje vključujočega komuniciranja.
GRADIVO ZA SAMOSTOJNO UČENJE
Učni rezultati modula
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Define key terms related to inclusive communication such as cultural competence, active listening, and empathy.
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Understand the impact of language and tone in the workplace and how this can influence workplace relationships and culture.
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Recognise micro-aggressions and how to avoid them in a workplace environment.
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Understanding of micro-affirmations and how to manage them.
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Identify means of intra-personal communication that can help to build an inclusive workplace culture.
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Understand the importance of non-verbal communication including body language, facial expressions, to promote inclusive communication.
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Build awareness of the importance of inclusive communication in the workplace and how to adapt communication to meet the needs of others.
